Bagel Jay's at 4498 Main Street, Buffalo, New York.

So I used a few gift certificates to Bagel Jays, the man who took my order gave me what was probably the worst customer service I’ve ever gotten. I asked for a chicken salad bagel, he made me an egg salad bagel, I clarified that wasn’t what I ordered and he said “We’ll we are out of chicken salad” with an attitude. Then I thought “well I sometimes like egg salad sure why not” so I accepted the fact that he made me the egg salad. As I was using my gift certificate for a larger amount than what the total of my order was I asked him if I would be receiving the remainder of my gift certificate to use in a later date since I come here quite often. He said “no you don’t get change back.” And walked away. I was not given a warning not is it written on the gift certificate that they would take the rest of my money. Bagel Jays if you are making people spend money on gift certificates and then not allowing them to spend the Value of the gift certificate isn’t that...stealing? Also please train your employees to give better customer service, the way your employee spoke to me was not friendly or acceptable.