Buffalo Plumbing Showroom at 600 Bailey Avenue, Buffalo, New York.

Bad customer service is the only reason my husband and I will never return to this store again. After spending a lot of money at this store, you would think that you will be treated well. We received a damaged Kohler product but decided that we would still use it, and asked for a store discount or credit instead of an exchange. The thought of returning an assembled and installed product seemed too much for us. The manager of this store refused to do anything for us after we clearly told her we do not want an exchange. Her emails were dismissive and sarcastic. When everything was smooth, everybody was happy. When a crisis arose, she just could not handle it like a professional sales person. BPS, it was nice doing business with you, but it looks like we can get Kohler products elsewhere as well.
Update as of December 8, 2017
I realize a few more positive reviews popped up here almost within a day or so after I posted my review. I know a negative review is not good for the company, but I hope you, the owner, can train your manager to treat her customers with respect even though she may view the customer as "difficult". Scrambling to get positive reviews isn't a real way to clean this up. Let this be a learning experience for the company, at the very least. This review has very little to do with the product in question but instead it has a lot to do with the customer service of this company. The company should have tried harder when a crisis arose. The dismissive and rude email was what prompted me to write this review. I hope you can understand why I will no longer be coming to BPS for my plumbing needs anymore.

I've visited Buffalo Plumbing Showroom multiple times with clients and for myself. Whether I scheduled an appointment beforehand or just shown up, the consultants are very attentive, friendly and extremely knowledgeable on all things plumbing. I always receive the attention and education necessary for the appointment.

My office has a faucet and sink purchased from Buffalo Plumbing Showroom and the products are fantastic. Quality products and great consultants is why I will continue to keep my business with Buffalo Plumbing Showroom!